Staff Field Application Engineer

As a Field Application Engineer, you will play a pivotal role in delivering Boston Dynamics robotic solutions to our customers, ensuring their seamless integration and operational success. As the Pre & Post Technical Specialist, you will deliver professional-level technical expertise and support across the customer lifecycle. This role balances pre-sales engagement—including solution design, demonstrations, and technical validation—with post-sales implementation, configuration, and support activities. Working independently within defined guidelines, the specialist applies in-depth knowledge to resolve a range of moderately complex technical challenges while ensuring customer satisfaction and successful adoption of company solutions.

Your responsibilities will encompass a wide range of activities, including collaborating closely with customers to align system capabilities with their operational needs and designing site-specific solutions. You will travel up to 50% to customer sites and oversee the site-level solution architecture and commissioning of Boston Dynamics robotic systems, ensuring optimal performance and alignment with customer goals. Furthermore, you will implement scalable solutions that cater to both individual integrations and the growth of customer accounts, while also managing network infrastructure and configuration for robust system connectivity. Your expertise will also be crucial in monitoring system performance, resolving technical issues through advanced troubleshooting, and providing comprehensive customer training and support. Additionally, you will lead technical projects that enhance integration efficiency, standardize processes, and drive continuous improvement, while also supporting the early-stage testing and integration of new Boston Dynamics products. You will proactively gather, systematize, and convey customer feedback to internal teams, champion product enhancements, and steer customer-focused solutions, closely working with product and engineering teams. Throughout your work, you will ensure adherence to industry standards and regulations, develop SOWs and customer success documentation, and deliver comprehensive customer training.

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.

Key Responsibilities

- Partner with Sales and Program Managers to understand customer requirements and develop technical proposals, solution designs, and demonstrations.
- Serve as the subject matter expert on Boston Dynamics products, resolving complex issues and providing technical input for product development and roadmaps.
- Lead creation of complex solution architecture for highly customized, large-scale integrations, ensuring alignment with BD product capabilities.
- Develop proof-of-concept configurations or mini-applications to validate feasibility and showcase customer value.
- Lead or support product installation, configuration, and technical onboarding post-sale, ensuring robust network infrastructure and connectivity.
- Perform advanced troubleshooting and root cause analysis across hardware, software, and networking components; collaborate with engineering for systemic product improvements.
- Maintain technical documentation, customer success guides, and knowledge base articles, including Statements of Work (SOWs).
- Deliver advanced training and enablement sessions for customer technical staff and internal teams.
- Provide leadership and mentorship to FAEs and engineers, driving internal process improvements and promoting best practices.
- Lead technical go-to-market efforts for new products, managing pilots, gathering early-stage feedback, and overseeing field testing.
- Collect, systematize, and convey customer feedback to internal teams to inform product enhancements and customer-focused solutions.

Core Competencies

- Execution – Demonstrates mastery of robotics integration and customer enablement processes; analyzes and prioritizes tasks to achieve results across complex, multi-stakeholder projects.
- Collaboration – Builds strong partnerships across Sales, Product, and Engineering, tailoring communication to the unique needs of diverse audiences.
- Innovation – Develops new integration workflows, proof-of-concepts, and enablement strategies to advance customer and partner autonomy.
- Adaptability – Operates effectively across global regions, adapting in real time to shifting customer demands and evolving business priorities.

Knowledge, Skills & Abilities

- Proven experience leading large-scale Field Applications Engineering, Solutions Architecture, or Systems Engineering projects.
- Demonstrated ability to act as the primary technical contact for large or strategic accounts, building long-term customer relationships.
- Expertise in multi-site, high-complexity integrations of Boston Dynamics products, ensuring optimized performance across hardware, software, and networking systems.
- Solid understanding of customer-facing solution design, technical demonstrations, and lifecycle engagement.
- Strong troubleshooting and analytical skills; ability to diagnose and resolve moderate to highly complex technical issues.
- Exceptional communication skills, with the ability to present complex concepts to executives, technical staff, and non-technical stakeholders.
- Experience mentoring junior engineers, creating documentation, and standardizing integration processes.
- Competence in technical documentation, solution guides, and architecture diagrams.
- Familiarity with technical go-to-market, early product testing, and scaling customer success.

Typical Qualifications

- Education: Master’s in Computer Science, Mechanical Engineering, Electrical and Computer Engineering, System Engineering, Mechatronic Engineering, Robotics Engineering, or a related field, or equivalent industry experience in advanced robotics or automation systems.
- Experience: Typically requires 5+ years of experience with a Bachelor's degree; or 3 years with a Master's.
- Technical Skills (Nice to Have):

- Proficiency with AutoCAD or comparable software applications.
- Expert-level knowledge of networking protocols, network security (routers, switches, firewalls, VLANs, VPNs), and troubleshooting complex networking issues in distributed systems.
- Mastery of Linux operating systems (Ubuntu) for large-scale systems management, automation, and optimization of robotic software deployments
- Expertise in Python, C++, Typescript, Kotlin, or similar languages, with a focus on developing advanced solutions and integrations using robotics APIs/SDKs

- Certifications: Relevant industry certifications in robotics, networking, or systems integration preferred.

Travel Requirements

- Ability and willingness to travel domestically and internationally up to 50% of the time.
- Ability to utilize personal credit cards for travel expenses, with subsequent reimbursement.

Work Authorization

- Candidates must be authorized to work in the U.S. Boston Dynamics cannot sponsor visas for this role.