Technical Support Engineer

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

Symbotic is seeking a Technical Support Engineer to play a critical role in ensuring the successful operation of Symbotic systems at customer sites. This role supports system stand-up, stabilization, and ongoing operations, serving as a key technical partner to internal teams and customer stakeholders.

The Technical Support Engineer is responsible for executing structured troubleshooting, supporting complex escalations, and contributing to system reliability during high-impact operational events. The ideal candidate thrives in a fast-paced, solutions-oriented environment and brings strong technical problem-solving skills paired with a customer-first mindset.

What we do

The Technical Support Team is part of Symbotic’s Service Operations Organization and is responsible for the successful stand-up, performance, and continuous operation of Symbotic systems inside customer sites. Our team supports all production-impacting aspects of the system including controls, electrical, software, networking, and infrastructure and serves as the primary escalation point for real-time system issues. Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical Support delivers timely troubleshooting, root cause analysis, and sustainable solutions to ensure system reliability and operational excellence. Through rapid response and strong technical ownership, we strengthen customer relationships and keep automated operations running at peak performance.

What you’ll do

- Troubleshoot and resolve production-impacting system issues across software, networking, and infrastructure layers

- Support real-time escalations during high-impact operational events

- Connect to and diagnose systems remotely using tools such as SSH, Remote Desktop, and browser-based interfaces

- Analyze logs, system data, and performance trends to identify root causes and prevent recurring issues

- Partner cross-functionally with Engineering and Field teams to drive issue resolution

- Document troubleshooting steps, resolutions, and knowledge base content

- Support continuous improvement by identifying patterns and recommending preventative solutions

What you’ll need

- Bachelor's degree in Engineering, Computer Science, or a related technical field (or equivalent experience)

- Minimum of 3 years of experience supporting complex technical systems in a remote or production environment

- Strong experience troubleshooting using Linux command line and system-level tools

- Experience connecting to systems via SSH, Remote Desktop, or similar tools

- Advanced knowledge of TCP/IP networking fundamentals and troubleshooting

- Strong experience with SQL or scripting for data analysis

- Strong problem-solving skills with the ability to prioritize and multitask in high-pressure environments

- Effective communication skills, especially during real-time issue resolution

Preferred Qualifications

- Experience supporting automated systems, robotics, or warehouse environments

- Familiarity with electrical schematics and hardware-level diagnostics

- Experience with packet capture tools (Wireshark, tcpdump)

- Exposure to PLCs, VFDs, or industrial controls

Our Environment

- Ability to travel up to 15% after the training period (Senior roles may require up to 15% ongoing travel).

- Must possess a valid driver’s license and be able to travel to customer sites via car or air.

- Employee must maintain a personal credit card and manage expenses for bi-weekly reimbursement.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $70,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.