General Manager SCRRA

Req ID: 533862 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide Position Summary The General Manager (GM) has principal responsibility for directing, coordinating, and overseeing Alstom’s performance of its obligations under the Agreement. The GM serves as the senior on-site leader and primary interface with the Authority and is accountable for safe, reliable, efficient, and customer-focused delivery of contracted railroad operations, maintenance, and support services. The General Manager will have the authority and autonomy necessary to make operational decisions on behalf of Alstom, including decisions relating to subcontractors, vendors, and suppliers, consistent with contractual requirements and established Alstom governance. The role operates in a complex railroad environment involving commuter passenger service and is accountable for integrating operations, maintenance, safety, compliance, workforce, commercial performance, and customer requirements. Key Responsibilities Leadership & Contract Performance Direct and coordinate Alstom's performance of its obligations under the Agreement, ensuring contractual requirements, performance commitments, safety standards, and customer expectations are achieved. Exercise appropriate authority and autonomy over day-to-day operations and make timely decisions involving Alstom personnel, subcontractors, vendors, and suppliers. Maintain overall accountability for the performance of Key Management Personnel, subcontractors, suppliers, and vendors. Provide executive leadership across train operations, equipment maintenance, facilities, safety and regulatory compliance, workforce training, contract administration, and customer service. Establish clear performance expectations, accountability mechanisms, and performance-improvement initiatives across the organization. Operations & Maintenance Provide strategic oversight of operations and maintenance in a complex, multi-line railroad network. Ensure safe, efficient, reliable, and on-time service while maintaining appropriate personnel and equipment availability and a customer-focused operating environment. Monitor operational and maintenance performance, identify emerging risks and performance trends, and direct appropriate corrective actions. Drive continuous improvement in safety, service reliability, operational efficiency, asset performance, customer service, and overall contract execution. Leadership Development & Succession Planning Lead, coach, mentor, and develop three subordinate Assistant General Managers, preparing them to assume broader leadership responsibilities and, where appropriate, become qualified successors to the General Manager. Establish and maintain succession and development plans for key leadership positions. Promote employee engagement, accountability, collaboration, and a strong safety culture throughout the organization. Authority & Customer Relations Serve as Alstom's senior liaison and primary leadership interface with the Authority. Attend Authority Board meetings on a regular basis or as requested. Attend scheduled service and performance-review meetings with Authority staff and remain available for consultation with Authority representatives as reasonably required. Develop strong, professional relationships with Authority leadership, governing bodies, regulators, public stakeholders, suppliers, subcontractors, and other railroad partners. Provide clear and timely communication regarding performance, operational risks, corrective-action plans, contractual matters, and other significant issues. Safety & Regulatory Compliance Ensure operations and maintenance activities comply with applicable Federal Railroad Administration (FRA), California Public Utilities Commission (CPUC), state, local, contractual, and Authority requirements. Maintain appropriate understanding and oversight of applicable requirements within 49 CFR Parts 200-299 and ensure operational leadership maintains appropriate regulatory compliance. Promote a proactive safety culture focused on regulatory compliance, risk reduction, operating discipline, and continuous improvement. Labor & Employee Relations Provide executive oversight in an environment with employees represented under collective bargaining agreements. Maintain effective working relationships with labor representatives and support constructive labor-management relations. Participate in labor negotiations, grievance resolution, and administration of collective bargaining agreements as appropriate. Ensure operational and staffing decisions appropriately consider contractual labor obligations and business requirements. Required Qualifications Education Bachelor's degree in Transportation, Business Administration, Engineering, Construction, or a related field, or an equivalent combination of relevant education and professional experience. Experience Significant progressively responsible leadership experience in railroad operations and/or maintenance, preferably within passenger, commuter, Class I, or similarly complex railroad environments. Demonstrated experience or strong understanding of managing operations and maintenance within complex railroad networks, including the ability to identify and implement industry practices that improve network performance. Experience operating in an environment involving public agencies and passenger rail service strongly preferred. Demonstrated experience leading managers and multidisciplinary operational organizations. Experience managing the performance of subcontractors, suppliers, and vendors. Experience working within a collective bargaining environment, including labor relations, grievance resolution, and preferably labor-contract negotiations. Required Knowledge, Competencies & Skills Strong working knowledge of FRA, CPUC, and other applicable state and local regulations governing railroad operations and maintenance. Strong understanding of labor relations and collective bargaining environments. Demonstrated executive leadership, judgment, and decision-making capabilities. Ability to effectively manage complex operational, maintenance, contractual, financial, regulatory, and stakeholder priorities. Strong written and verbal communication skills, including the ability to make effective presentations to senior leadership, governing boards, customers, and public stakeholder groups. Demonstrated ability to lead through subordinate managers and develop future leaders. Strong customer and stakeholder orientation. Proven ability to establish performance metrics, evaluate trends, and use data to drive operational and business decisions. Proven ability to manage subcontractor, supplier, and vendor relationships to achieve quality, cost, schedule, and performance objectives. Preferred Qualifications Senior leadership experience with an FRA-regulated passenger, commuter, or Class I railroad. Experience managing operations in a passenger service environment. Demonstrated accomplishments improving safety, reliability, efficiency, customer service, and stakeholder satisfaction. Prior responsibility for budgets and contractual performance in a public-agency environment. Other Requirements Ability to maintain the availability and flexibility required of the senior executive responsible for a 24/7 railroad operation. Ability to travel to operational locations and Authority meetings as required. Valid driver's license and ability to satisfy applicable employment, safety, background, dr