Service Desk Analyst

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

ABOUT THE JOB

We are seeking a proactive, hands-on Service Desk Analyst to join our IT Operations team based in Dublin.
In this role, you will be the primary on-site technical point of contact for our rapidly expanding Dublin office, while also acting as a vital link in Anduril’s global support model—bridging handoffs between our teams in Australia, Dublin, and the US East Coast.
Because our European footprint is agile and fast-growing, you will wear multiple hats: providing end-to-end deskside support, building and provisioning hardware, managing local inventory, and supporting engineering tool access (including CAD/PLM environments) in partnership with our US engineering teams.

ABOUT THE TEAM

We are a dynamic, distributed IT Operations team powering Anduril’s workforce across three continents. We don't just close tickets, we build scalable IT systems, streamline workflows, and ensure every employee has the hardware and software they need on day one.
You’ll be joining a tight-knit, highly autonomous group that wears multiple hats, values proactive problem-solvers, and plays an active part in supporting mission-critical technology around the clock.

WHAT YOU'LL DO

• End-to-End Ticket Management: Own, triage, resolve, and escalate L1/L2 support tickets via Jira Service Management, ensuring high-quality, timely resolutions for local and remote staff.
• Hardware Lifecycle & Provisioning: Image, configure, deploy, repair, and retire endpoint devices (Windows 10/11, macOS, and Linux laptops, desktops, monitors, and peripherals).
• Deskside & Office Support: Provide hands-on deskside troubleshooting for the Dublin hub, setting up new-hire workstations and supporting local meeting room / AV tech.
• Global "Follow-the-Sun" Collaboration: Support critical escalations and tickets transitioning across time zones (APAC -> EMEA -> US East Coast).
• Asset & Inventory Management: Maintain accurate tracking of all local hardware inventory, spare parts, RMAs, e-waste disposition, and secure peripheral deployment (encrypted drives, mobile devices).
• Software & Tool Administration: Support license assignment, installation, and first-line troubleshooting for core enterprise software (Microsoft 365, Adobe, Lucid, Slack, etc.) and coordinate local access/updates for specialized engineering tools (e.g., Siemens NX/CAD, Teamcenter/PLM).
• Documentation & Continuous Improvement: Identify recurring issues, build out user-facing knowledge base articles, and standard operating procedures (SOPs) for internal IT.
• Travel & Multi-Site Support: Support potential travel to other regional offices/hubs (e.g., London, Amsterdam) as our European footprint expands.

REQUIRED QUALIFICATIONS

• Experience: 1–3+ years of experience in an IT Service Desk, Deskside Support, or IT Technician role.
• Operating Systems & Hardware: Strong hands-on troubleshooting knowledge of PC and Apple hardware, Windows 10/11, macOS and Linux
• Independence & Ownership: Demonstrated ability to manage tickets end-to-end with minimal day-to-day micromanagement; comfortable working autonomously and taking initiative.
• Ticketing & SLAs: Experience managing a queue and handling SLA-driven workflows in a modern ticketing system (preferably Jira Service Management).
• Customer Service: Exceptional interpersonal, written, and verbal communication skills with a strong customer-first mindset.
• Work Arrangement: Willingness to work on-site 5 days a week in our Dublin office, with flexibility for occasional on-call rotation/critical issue coverage and occasional regional travel.

PREFERRED QUALIFICATIONS

• Basic familiarity with Linux environments (Ubuntu, RHEL, or Nix).
• Experience with modern endpoint management and MDM solutions (e.g., Intune, Jamf).
• Basic exposure to engineering/design tool administration or supporting developer/engineering environments. • Experience with OS deployment/imaging tools and cloud workspaces

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

Benefits

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits .

Protecting Yourself from Recruitment Scams

Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.

To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind:

• No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.

• Please always verify communications:
  • Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.
  • Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com .

• Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links.