Sales Engineer

Career Area:
Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD:

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

Caterpillar’s Electric Power Division has an open opportunity as a Sales Engineer. The Sales Engineer will support go-to-market initiatives, and sales execution as a subject matter expert of assigned products and services.

What you will do:

- Support territory managers in day-to-day business on technical product information.
- Answering technical questions.
- Review technical specifications from bid documents.
- Product expert to answer questions on applications, features, and genset operations.
- Subject Matter Expert (SME) at critical customer visits.
- Providing product application expertise at point of sale, or by delivering various types of product training including applied technology, job efficiency, and safety to customers, company and dealers' sales personnel.

What you will have:

- Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Level Working Knowledge:

• Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.

• Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components.

• Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services.

• Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence.

• Helps others solve technical or procedural problems or issues.

- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Working Knowledge:

• Communicates the importance of customer needs/expectations and commits to resolving them.

• Researches and verifies customer needs and expectations.

• Solicits customer satisfaction feedback and acts on improvement opportunities.

• Helps link organizational objectives to customer needs and expectations.

• Meets regularly with customers to understand their wants, needs and expectations.

- Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.

Level Working Knowledge:

• Obtains information about product and service linkages with other products and services elsewhere in organization.

• Researches the target market and how the product and services are sold and delivered.

• Explains current status, delivery alternatives and announced updates to products and services.

• Summarizes key features of major products or services in own unit.

• Assesses own unit's product alternatives, costs, and pricing.

- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Working Knowledge:

• Delivers helpful feedback that focuses on behaviors without offending the recipient.

• Listens to feedback without defensiveness and uses it for own communication effectiveness.

• Makes oral presentations and writes reports needed for own work.

• Avoids technical jargon when inappropriate.

• Looks for and considers non-verbal cues from individuals and groups.

- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Working Knowledge:

• Provides prompt and effective responses to client requests and interactions.

• Monitors client satisfaction levels on a regular basis.

• Alerts own team to problems in client satisfaction.

• Differentiates the roles and responsibilities in a business relationship.

• Works with clients to address critical issues and resolve major problems.

- Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Level Working Knowledge:

• Uses 'value selling' techniques to successfully engage customers.

• Researches the customer's industry and organization before attempting sales calls.

• Discusses issues and considerations regarding current 'value selling' practices and recommends potential improvements.

• Quantifies proposed costs, benefits and value in customer terms.

• Defines and documents value-added activities and their benefits to customers beyond the initial sales transaction.

Top Candidates Will Also Have:

- Electrical/Mechanical Engineering degree is required but Electrical Engineering Degree is preferred along with experience in generator design, applications, field service, or customer support.

Additional Information:

- This position is located in Irving, TX; Seguin, TX; Houston, TX; Lafayette, IN; Griffin, GA; Alpharetta, GA; Peoria, IL; or Mossville, IL.
- Travel up to 25% is required.
- Domestic relocation assistance is not offered for this position.
- Visa sponsorship is not offered for this position.
- This position requires the candidate to work a 5-day-a-week schedule in the office.

Final Details:

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers

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Please ensure you frequently check the e-mail account you provided on your application, including the junk/spam folder, as this is the primary correspondence method in our recruiting process.

Summary Pay Range:

$97,530.00 - $146,290.00