Sales System Information Specialisit

Career Area:
Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Sales System Information Specialist

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

What does it mean to live the Caterpillar Experience?

It means you play a part in building a better world. You contribute to a winning culture—a spirit of accountability—that has driven change on every continent for more than 90 years. To work with us is a commitment to improve sustainability, invent for the digital age and innovate in order to bring solutions to millions of people. Sure, you work for Caterpillar. But more importantly, you work for the good of your career, your family, your community, and your world.

Job Summary

We are seeking a Sales System Information Specialist to provide domain leadership across Commercial Order Optimization (COO) and Equipment Processing Center (EPC). This role combines business and process knowledge, technology and architecture expertise, and business relationship management to connect business priorities with SAP, AWS and Salesforce delivery teams.

You will translate business strategy, priorities and requirements into secure, scalable order-management solutions, build trusted relationships and guide design decisions. You remain accountable end to end for domain requirements, solution quality and business outcomes; delivery partners perform most development.

The portfolio spans machine-sales order management, product configuration, order entry and global Sales & Operations Planning across Salesforce user engagement, SAP systems of record, AWS orchestration and integration, factory systems and enterprise data platforms. You will advise on enhancements, modernization and phased expansion, leveraging enterprise-approved AI extensively where appropriate.

What You Will Do:

- Translate strategy and priorities into domain requirements, process maps, specifications, user stories, acceptance criteria and non-functional needs. Use fit-gap and business-case analysis to align stakeholders on value, risk and requirements traceability.
- Apply order-to-invoice expertise to advise stakeholders and delivery teams on all aspects of the order lifecycle and align business rules and resolve cross-system domain exceptions.
- Apply Order management & Fulfillment center process knowledge to guide replenishment, factory sourcing, configuration and controlled order changes or cancellations. Assess component, inventory, production, logistics and financial dependencies to preserve downstream process integrity.
- Engage SAP, AWS and Salesforce teams in design reviews and architectural trade-offs. Assess data mappings and API, event and file-based flows across connected systems, protecting transaction integrity, error handling and recovery.
- Build and manage trusted relationships with business leaders, operational stakeholders and delivery partners. Advise on priorities, reconcile competing needs and explain cross-system impacts, supporting end-to-end accountability for requirements, design quality and business outcomes.
- Guide testing and business acceptance through domain scenarios and cross-system dependencies. Work with delivery teams on functional, integration, regression and UAT coverage, resolving domain defects and confirming acceptance criteria, release readiness and operational impacts.
- Leverage enterprise-approved AI as extensively as appropriate to analyze business and process information, synthesize requirements, evaluate options, prepare artifacts and communications, and support decisions, improving productivity and outcomes. Validate outputs against domain evidence, protect confidential data and retain human accountability.
- Ensure solutions meet enterprise security, performance and quality standards. Establish proper access controls, auditability, approval and notification requirements, and safeguards for master data and transaction accuracy.
- Guide modernization and reusable integration patterns that separate user engagement, business services and systems of record. Evaluate design trade-offs with partners, minimize unnecessary ERP customization, and align phased improvements with enterprise architecture and business value.
- Ensure clear process, solution and support documentation. Train operational users, support adoption and measure post-release outcomes against agreed business measures to find further improvements.
- Advise on and lead resolution of complex domain and application issues with business stakeholders and delivery teams. Use process knowledge and cross-system data to guide root-cause analysis, safe corrective action and prevention, with periodic off-shift and weekend support.
- Perform other job duties as assigned by Caterpillar management from time to time.

What You Have: