Sr Manager Resident System Support

Overview

About Us

Daifuku is the nation’s leading independent, U.S.‐based provider of intelligent material handling systems. With hundreds of engineers in‐house, the company designs, manufactures, integrates, and installs the full spectrum of intralogistics solutions. We provide leading‐edge conveyor and sortation systems, voice and light‐directed order fulfillment equipment, controls and software, robotics, mezzanines, and structures.

If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions, we want to hear from you.

Position Summary

Responsible for customer relationship management and sales of RSS contracts. Operationally, oversees and

directs all Resident System Support locations and managers – providing operational assistance, support and

guidance. Responsibilities include achieving excellent safety results, strong customer and employee satisfaction

while maintaining quality standards and meeting operational and financial goals.

Responsibilities

Oversee the customer relationship and satisfaction of RSS sites, accountable for the sales and

estimation of new and renewal contracts.

Oversees the Resident System Support Managers, including financial and technical activities of

Operations and Maintenance including Automation Technician and System Engineering activities on customer sites.

Plans, develops and implements systems and procedures to ensure operating quality, preventive maintenance programs, environmental compliance and safety of assigned sites.

Facilitates technical and safety training and other professional development for staff.

Develops and implements business plans.

Participates in emergency calls, coordinate action plans, and assist with the closing out of extended Client Care tickets.

Maintains client relationships and takes ownership of the end-to-end customer service experience.

Plans, develops and implements systems and procedures to ensure the operating quality, preventive maintenance programs, environmental compliance and safety of assigned sites.

Develops Site Supervisors and managers to ensure proper management of employees and issues.

Follows Daifuku Safety program policies and procedures.

Qualifications

Bachelor’s degree in Manufacturing field and computer science related field or equivalent experience

5+ years’ experience in service provision, adhering to contract terms

Minimum of 3 years of experience with managing a team in a manufacturing environment

Experience with CMMS programs

Advanced knowledge of fulfilment centers or distribution warehouses, and conveyor systems

Strong leadership skills with ability to lead, manage, coach, and train all levels of employees

Ability to interface with internal and external customers, vendors and executive management

Strong knowledge of troubleshooting and repairing Daifuku equipment and technology

Knowledge of automated conveyor systems and controls, electrical and electronic principles, and blueprints and electrical schematics

Knowledge of budgets and accounting principles

Knowledge of safety programs

Ability to learn new technologies

Proficient computer skills including MS Office

Strong customer service orientation

Self-motivated and detail-oriented

Project management skills

Ability to manage multiple deadlines

Team orientation

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