Software Support Engineer

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12-hour day shifts, four days on and four days off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.

We offer:

What We Offer:

- Career Development
- Competitive Compensation and Benefits
- Pay transparency
- Global Opportunities

The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What you Will Do in This Role:

- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software issues
- Collaborate with the development team to resolve complex issues
- Document and track customer issues and problems.
- Assist in the creation of support documentation and knowledge base articles.
- Conduct training sessions for customers on software usage.
- Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
- Participate in an on-call rotation during non-business hours

What We Are Looking For:

- Bachelor's Degree (Computer Science, Software Engineering, or related field)
- Proven experience in software support or a similar role
- Strong problem solving skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Experience with Oracle / MS SQL databases
- Experience with Windows operating systems
- Material handling experience
- Experience with Java, C, C#, or Python
- Customer Service experience