End User Services Coordinator

Overview
The Electric Boat Information Technology End User Services Team has an opening for 2nd Shift End User Services Coordinator for Electric Boats Quonset Point Shipyard facility. The responsibilities of this role include and not limited to:

Providing EndUser IT Support and managed service provider oversight for End User Services

Interfacing effectively with EB user community, management, and contracted IT service providers

Ensure compliance with organizational policies and procedures

Responding to user inquiry on service tickets placed from our customers regarding Managed IT services (desktop, tablet, and mobile device support, software updates, ect)

Responds to telephone, email, and on-line requests for technical support.

Documents, tracks, and monitors service tickets using applicable systems and tools.

Coordinate with other teams or departments to resolve service tickets as applicable.

Escalate unresolved issues

Support IT TechStop operations at Quonset Point Shipyard

This position is located at our Quonset Point Shipyard facility. This role is 100% on-site. 2nd Shift.

Qualifications

Required:

High school diploma or GED, or successful completion of a two-year technical/training program in information technology or similar.

2-8 years of experience in computer or technical support.

Preferred:

CompTIA A+ Certification

Experience in Microsoft 365 and cloud-based collaboration

Knowledge of Microsoft windows operating systems, mobile devices and printers/scanners, Microsoft Office Suite, and ticketing system applications

Skills

The ability to work independently and as a member of functional work teams

Ability to prioritize and multitask assigned issues in a fast-paced work environment

Knowledge of Microsoft products

Ability to read and interpret written instructions

Customer Service skills

Physical Qualifications
Color Vision, Light Lifting

Environmental Attributes
Inside