Advanced Field Support Representative

Basic Qualifications

Minimum of 25 weeks of military technical training school, along with an additional 4 years of related experience is required. or 2 years of directly related non-military technical trade school or the equivalent experience, along with an additional 4 years of related experience is required. or Bachelor's degree in a technical field or the equivalent experience is required. Industry certifications are highly preferred.

CLEARANCE REQUIREMENTS:Ability to obtain a TS/SCI with Polygraph clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position

Developing mission-critical systems that help keep people safe is what we do. At General Dynamics Mission Systems, you’ll be part of the team that helps heroes make a true impact. The work we do is important. The challenges we face are career-defining. The opportunity we can offer is one-of-a-kind. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between.

Key Responsibilities:

Performs field activities including the installation, start-up, cutover, and checkout of newly installed systems; maintains, integrates, troubleshoots, tests, and services fielded systems/products at customer sites; and sets up and utilizes specialized test and diagnostic equipment to isolate malfunctions

Performs equipment/system acceptance testing, following established procedures.

Assists in cable builds and fiber optic handling/splicing.

Maintains complete and accurate logs, documentation of all work orders, spare part inventories, and other reports as necessary.

Works under general supervision, often with more senior Field Support Reps to plan and emplace system configuration to meet specific mission requirements.

Provides technical support independently, displaying a high degree of resourcefulness and initiative.

Troubleshoots and diagnoses system/equipment interface problems during installations.

Travel may be required more than 30% of the time.

May deploy to CONUS or OCONUS field locations.

What you’ll experience:

Technologies that aren’t just top-notch, they’re often classified

A team of bold thinkers committed to exploring what’s next

Opportunities to gain new knowledge - as it’s discovered

What you bring to the table:

Minimum of 25 weeks of military technical training school, along with an additional four years of related experience is required. OR, 2 years of directly related non-military technical trade school or the equivalent experience, along with an additional 4 years of related experience is required. OR, Bachelor’s degree in a technical field or the equivalent experience is required. Industry certifications are highly preferred

Working knowledge of technologies associated with supported systems and the application of these technologies within the customer environment

Knowledge of basic routing/switching commands/protocols

Salary Note
This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.

Combined Salary Range
USD $40.40 - USD $43.33 /Hr.

Company Overview

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!