Senior Tech Operations Specialist

Basic Qualifications

Bachelor's degree in a related specialized area or field or equivalent combination of education and relevant work is required plus a minimum of 2 years of relevant experience; or Master's degree.

CLEARANCE REQUIREMENTS:Department of Defense Secret security clearance required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position

Imagine building your career by developing the solutions that support the mission of our nation’s service members, intelligence analysts and first responders. That’s the challenge that’s waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar space and everything in between.By effectively collaborating on the Service Desk and Training Operations team, the Senior Tech Operations Specialist will support and teach the cutting-edge technology that supports some of our nation’s fundamental defense services? Do you want to have immediate impact by testing, debugging, maintaining and deploying technical products using state of the art technologies and tools. Think you’re up to the task?

What you’ll experience:

Technologies that aren’t just top-notch, they’re often top-secret

A team of bold thinkers committed to exploring what’s next

Opportunities to gain new knowledge - as it’s discovered

Providing customers with your expertise by answering customer phone calls to provide solutions and answers to customer questions and issues

Documenting customer issues in our incident ticketing system

Research the customer issue using the tools and resources provided such as knowledgebases, SharePoint and Teams libraries of information, co-worker knowledge

Attending regular GDMS Product Training

Teach/instruct on configuration, maintenance and troubleshooting for Cyber Security products

Travel 25% after instructor qualification

What you bring to the table:

A Bachelor’s degree in a related specialized area or field or equivalent plus a minimum of 2 years of relevant experience; or a Master's degree

Extensive knowledge of communications systems and network operations

Customer Service skills including active listening, patience, empathy and the ability to make the customer’s issues your own

Troubleshooting skills to analyze and resolve network issues

Understanding of TCP-IP including the OSI Model, Network Routing and Subnetting in classrooms, briefings, as well as one-on-one support calls and correspondence

Understanding of Network protocols including DHCP, TFTP and FTP, SMTP, Telnet, Address Resolution Protocol (ARP), DNS, OSPF, GRE Tunnels, RIP, TCP and UDP to resolve customer issues

Verbal and writing skills to document the customer’s issues, provide verbal and written responses to customer issues, provide step by step instructions and potential solutions and assistance to Federal employees, contractors and members of the U.S. Armed Forces

Understanding of Network infrastructure including switches, routers, firewalls to evaluate customer network diagrams in a support role as well describe how GDMS products work

Good oral, verbal, and presentation communication skills

Ability to troubleshoot problems via email and telephone

What sets you apart:

Strong ability to develop solutions to highly complex problems that require significant ingenuity, innovation and creativity

Solid communication skills to interface with customers of the system or network

Commitment to ongoing professional development

Self-motivated with ability to work independently in a fast-paced environment

Basic understanding of networking principles

Ability to multi-task and adapt to change

CompTIA A+ certification required within first three months of employment

CompTIA Network + or Security+ certification

Cisco CCNA or other Technical or Networking certifications are a plus

Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care

Ability to diagnosis technical issues using active listening and critical thinking skills

Ability to match resources to technical issues appropriately

Typing skills to ensure quick and accurate entry of service request details

Desire to learn new technical skills and disciplines

#CJ3

Salary Note
This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.

Combined Salary Range
USD $90,396.00 - USD $98,000.00 /Yr.

Company Overview

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!