CRB Auditor (level II)

At Greenbrier, we do the hard work that matters. The Greenbrier Companies (NYSE:GBX) is powering the movement of products around the world as a leading designer, manufacturer and supplier of freight rail transportation equipment and services.

Greenbrier’s heritage of hard work and industrial innovation is celebrated at every level of our organization. We structure our business to support teams that deliver innovative solutions for our customers while positively impacting the world around us.

Greenbrier’s success begins with people. We believe in supporting our global workforce through our unwavering attention to Safety, Quality, Respect for People and Customer Satisfaction. Our Inclusion, Diversity, Engagement, Access and Leadership (IDEAL) commitment is rooted in these values, which lead to a culture where employees are engaged and feel good about coming to work every day.

Summary

The CRB Auditor performs specialized professional work by reviewing and auditing incoming Association of American Railroads (AAR) invoices and ensuring charges and billing codes comply with AAR rules, industry standards, contractual requirements, and customer expectations. Working independently under general direction, this position applies established car repair billing knowledge, analyzes moderately complex invoice rejections and exceptions, and uses sound judgment to determine appropriate actions within established procedures. The role collaborates with internal and external partners, manages assigned deliverables, and contributes to accurate, timely, and consistent billing outcomes and practical process improvements.

Duties and Responsibilities

To perform this job successfully an individual must be able to perform the following essential duties satisfactorily. Other duties may be assigned to address business needs and changing business practices.

Independently reviews and audits routine and moderately complex incoming car repair billing to ensure accuracy and compliance with AAR rules, industry practices, contractual requirements, and established procedures

Conducts analysis of invoice exceptions, billing data, and supporting documentation; identifies issues and evaluates information to determine appropriate actions within established guidelines

Collaborates with internal stakeholders to evaluate exceptions, gather information, and coordinate accurate distribution and resolution

Applies sound judgment to resolve incoming exceptions within required internal and industry time limits, escalating unusual or higher-risk issues when appropriate

Ensures incoming rejections and exceptions are accurately documented, posted, and resolved within required timeframes

Manages rejection and exception correspondence, verifies that responses comply with contractual and industry requirements, and resolves discrepancies within mandated time limits

Evaluates inbound Counter Billing Acceptances and determines appropriate credits based on supporting documentation, applicable rules, and established approval authority

Reprocesses rejected invoices, resolves underlying billing issues, and ensures timely and accurate resubmission

Reviews outbound rejection and exception letters for accuracy, completeness, and compliance before issuance

Tracks responses to inbound and outbound exception and rejection letters, identifies recurring issues, and shares findings with appropriate stakeholders

Develops and delivers customer reports by analyzing invoicing activity, exceptions, trends, and other relevant data to support business decisions

Maintains and reviews key performance indicators and other metrics related to invoice and exception processing; analyzes trends and communicates findings and recommendations within the scope of the role

Collaborates with internal stakeholders to support timely billing resolution and consistent application of established requirements

Provides information to internal and external partners regarding AAR car repair billing rules, billing decisions, and established processes

Participates in projects, meetings, and process improvement activities; identifies practical opportunities to improve billing accuracy, efficiency, controls, and customer service within the scope of the role

Qualifications

The following generally describes requirements to successfully perform the assigned duties.

Minimum Qualifications

Bachelor’s degree in accounting, finance, business, or a related field, or an equivalent combination of education and relevant experience

4 years of progressively responsible railroad car repair billing or closely related experience

3 years of experience using Microsoft Excel to maintain, analyze, and report data

Professional knowledge of AAR car repair billing rules, processes, and industry requirements sufficient to independently evaluate moderately complex billing issues

Strong written, verbal, and interpersonal communication skills, including the ability to explain moderately complex billing requirements, findings, and recommendations to varied audiences

Analytical, decision-making, and problem-solving skills, with the ability to evaluate information and determine appropriate actions within established guidelines

Ability to independently manage multiple assignments and deliverables of moderate complexity, prioritize competing demands, and maintain accuracy, quality, and required deadlines

High attention to detail and working knowledge of accounting principles relevant to invoice review, credits, and billing reconciliation

Demonstrated ability to plan and prioritize work, apply sound judgment within established policies and procedures, collaborate effectively with internal and external partners, and escalate novel or higher-risk matters when appropriate

Ability to identify process improvement opportunities and contribute to practical solutions

Preferred Qualifications

Experience supporting billing process improvements or cross-functional projects

Ability to work on-site at our Lake Oswego, Oregon office; remote work from other locations may be considered based on business needs.

Work Environment and Physical Requirements

Work Environment

Work is primarily performed in a professional office environment and routinely involves the use of standard office equipment, including a computer, telephone, and related technology.

The role requires regular interaction and collaboration with internal teams, customers, and other business partners through in-person and virtual communication.

Occasional travel of up to 10% may be required to support business needs.

Physical Activities and Requirements

Frequency Key

Not Applicable: Activity is not applicable to this occupation

Occasionally: Occupation requires this activity up to 33% of the time (0- 2.5+ hours/day)

Frequently: Occupation requires this activity from 33% - 66% of the time (2.5- 5.5+ hours/day)

Constantly: Occupation requires this activity more than 66% of the time (5.5+ hours/day)

Working Postures

Sit: Frequently

Stand: Occasionally

Walk: Occasionally

Bend: Not Applicable

Kneel/Squat: Not Applicable

Crawl: Not Applicable

Climb: Not Applicable

Reach Forward: Occasionally

Reach Upward: Not Applicable

Handling/Fingering: Frequently

Lift / Carry Requirements

5-10 lbs: Not Applicable

10-25 lbs: Not Applicable

25-50 lbs: Not Applicable

50-75 lbs: Not Applicable