Service Advisor, Frankfurt (m/f/d)

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

The Service Advisor will serve as the primary point of contact for Lucid Service Center. The Service Advisor will be responsible for communicating and interacting with clients to deliver the highest level of Lucid customer experience while assuring client needs are met. This position requires you to work with clients to determine which repairs/services are necessary, write clear repair orders so technicians can accurately maintain/repair Lucid vehicles right the first time, and redeliver client vehicles after services are completed. The Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly, and to strive for perfection within a fast-paced environment

The Role:

• Greet clients promptly and offer excellent customer experience at all steps of the service process

• Ensure clients thoroughly understand the service process, and are comfortable at all steps of their experience

• Properly perform the vehicle walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment (assess client needs accurately)

• Consult with technicians regarding appropriate service options where needed

• Accurately document client concerns for diagnosis and repair by technicians

• Follow correct repair order documentation procedures

• Explain all service options to clients including time and cost estimates

• Track all client vehicles through the maintenance and repair process

• Ensure that work done meets Lucid’s exacting standards before vehicle is returned to client – act as the last QC step

• Invoice and collect payment

• Perform a thorough redelivery process, ensuring all client needs have been met, client understands all services performed, and answer any questions that may arise

• Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed

• Develop rapport with clients leading to lasting relationships

• Have a passion for sustainable transportation and changing the automotive industry

Qualifications:

• Education and / or relevant work experience from the automotive industry
• 4+ years providing excellent customer experience
• Excellent interpersonal skills
• Empathic and patient demeanor
• Problem solving and creative thinking skills
• General automotive knowledge (not required) or willingness to learn
• Ability to explain complicated concepts to clients who may not be familiar with industry terminology
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• A valid driver license class

Advantageous:

• High level of communication skills

• A quick ability to learn and grasp concepts

• Knowledge of HV systems, and EV powertrains

• Start-up experience and related fast-paced environments

• Previous OEM specific EV experience and training

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice .

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.