Field Services Engineer

Job Description:

Saab, Inc. is seeking an experienced Field Services Engineer to join our team in Quantico, VA. This role provides highly visible customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems. The Field Services Engineer ensures the operational quality of system equipment and instructs customers on proper system operation and maintenance.

Responsibilities:

- Work effectively as part of a collaborative team, as well as independently.
- Perform on-site installation and maintenance of complex equipment and systems.
- Diagnose, troubleshoot, service, and repair equipment as needed.
- Verify and approve the operational quality of system equipment.
- Instruct customers on system operation and maintenance.
- Serve as a company liaison with customers on administrative and technical matters for assigned projects.
- Interpret customer needs and determine whether problem resolution falls to sales personnel, customer support representatives, or engineers.
- Provide field support across all relevant areas, including system hardware and software, PCs, Live Virtual Constructive (LVC) integration, and networking/wireless networking.
- Apply learned techniques and contribute to analysis and investigation to solve problems, exercising judgment within defined procedures.
- Build productive internal and external working relationships to resolve mutual problems by collaborating on procedures or transactions.
- Focus on providing standard professional advice and creating initial reports and analyses for review by experienced team professionals.
- Design and implement solutions to a variety of challenges, with an emphasis on scalability, repeatability, and long-term sustainability.
- Deliver consistent, high-quality customer support.
- Travel domestically up to 25% annually.

Compensation Range: $86,400 - $108,000

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

Required Qualifications:

- High School Diploma or equivalent with 2+ years of experience in a related field.
- Must hold or have previously held a U.S. DoD Secret Clearance, with preference for candidates who currently hold an active clearance.
- Strong technical knowledge of hardware, software, and networking systems.
- Excellent problem-solving and communication skills.

Preferred Qualifications:

- Experience with military tactical instrumentation systems.

- Experience with simulation systems.

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits.

Highlights include:

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Medical, vision, and dental insurance for employees and dependents

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Generous paid time off, including 8 designated holidays

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401(k) with employer contributions

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Tuition assistance and student loan assistance

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Wellness and employee assistance resources

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Employee stock purchase opportunities

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Short-term and long-term disability coverage

About Us:

Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in ten U.S. locations.