Information Technology Intern (Summer 2027)

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Job Overview

We are seeking a talented and organized IT Intern who will support the tools and systems managed by IT Operations. This is a hands-on experience, which will allow you to apply your academic knowledge in a real-world setting and contribute to the systems and infrastructure in a fast-paced defense technology environment.

This internship is ideal for students pursuing information technology, computer science, computer engineering, management information systems, or a related field, and eager to make an impact in the defense tech industry.

Responsibilities

• Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices

• Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions

• Perform routine system maintenance, including software updates, security patches, and backups

• Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented

• Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions

• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades

• Ensure adherence to security best practices, including data protection and access control

Qualifications

• Currently enrolled in a Bachelor's or Master's program in Information Technology, Computer Science, Computer Engineering, Management Information Systems, or a related field

• Basic ability to troubleshoot hardware, software, and network issues across desktops, laptops, printers, and mobile devices, with comfort in at least one operating system (Windows, macOS, or Linux)

• Excellent communication with the ability to explain technical issues to non-technical users

• A great customer experience mindset

• Problem-solving mindset with attention to detail and an ability to prioritize tasks

• Familiarity with helpdesk or ticketing systems (e.g., Jira, ServiceNow, Zendesk) is a plus

• Exposure to endpoint or device management (e.g., Microsoft Intune, Jamf, SCCM) is a plus

• Familiarity with identity and directory services (Active Directory, Microsoft Entra ID, Okta) is a plus

• Familiarity with networking concepts: DNS, DHCP, VPN, ethernet, and Wi-Fi troubleshooting is a plus

• Exposure to scripting or automation (PowerShell, Python, or Bash) is a plus

• Exposure to security best practices, including data protection and access control

• Ability to work independently and collaboratively in a fast-paced environment

• This role requires full-time in office presence (40 hours/week) based at our headquarters in Austin, TX, from May through August 2027

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer

• Occasional standing and walking within the office

• Manual dexterity to operate a computer keyboard, mouse, and other office equipment

• Visual acuity to read screens, documents, and reports

• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies

• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)

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