IT Technician

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Saronic is seeking a talented and organized IT Technician. This role is responsible for advanced technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic’s IT infrastructure.

Key Responsibilities

• Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices

• Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions.

• Assist with network configurations, including routers, switches, firewalls, and VPNs.

• Perform routine system maintenance, including software updates, security patches, and backups.

• Administer and troubleshoot Active Directory, Office 365, and cloud-based services.

• Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service.

• Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.

• Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.

• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.

• Ensure adherence to security best practices, including data protection and access control.

• Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

• 3+ years of experience in a technical support or similar IT role.

• Proficiency in troubleshooting hardware, software, and networking issues.

• Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services.

• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).

• Familiarity with ticketing systems and helpdesk management tools.

• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.

• Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.

• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

• Preferred Qualifications:

• Familiarity with Department of Defense (DoD) or military industry projects.

• Knowledge of autonomous systems or maritime technology.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.

• Occasional standing and walking within the office.

• Manual dexterity to operate a computer keyboard, mouse, and other office equipment.

• Visual acuity to read screens, documents, and reports.

• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.

• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).