Senior Technical Program Manager

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

We are seeking a Principal Technical Program Manager to lead a portfolio of technically complex new product development programs. You will set the operating rhythm for how programs move from concept to production, partnering with leaders across engineering, product, manufacturing, supply chain, services, sales, and finance. You will own program outcomes end to end, shape the planning and governance model the team runs on, mentor program managers, and serve as a trusted advisor to executive leadership and customers. You will be in a highly visible role and will interact with all departments and levels across the company, including executive management.

What we do

The Technical Program Management Office (PMO) oversees the planning, execution, and delivery of technical projects within the Symbotic engineering organization. The PMO implements the processes, standards, and methodologies for managing engineering projects through the full development lifecycle including engineering design, transitioning and delivery to production, and engineering sustainment. The team ensures alignment with business objectives, manages key technical risks, and coordinates engineering resources to ensure successful project outcomes.

What you'll do

Portfolio Leadership and Operating Model

- Own a portfolio of concurrent strategic programs, setting priorities and making resourcing and trade-off decisions across shared engineering teams.
- Define and evolve the phase-gate, planning, and reporting model for the organization, including the metrics and dashboards leadership uses to see program health and risk.
- Mentor and coach program managers, raising the bar on planning, risk management, and executive communication across the PMO.
- Serve as the primary program voice to senior leadership, presenting status, risks, and recommendations that drive decisions.

Project Leadership

- Work with engineering, product management, sales, and finance to ensure project plans for each initiative are sound and optimized.
- Manage scope, schedule, and budget for a portfolio of strategic engineering projects and initiatives within the Technical Program Management Office (PMO).
- Facilitate cross-functional meetings and regularly communicate initiative status to teams, senior management, and customers.
- Represent Symbotic to our customers as the program lead, ensuring clear communication, effective negotiation, and resolution of any roadblocks to success.

Program Integration and Deployment

- Lead integrated planning across engineering development, long-lead procurement, manufacturing partner readiness, site preparation, installation, commissioning, and operational readiness.
- Coordinate contract manufacturers, equipment suppliers, engineering consultants, construction partners, customers, and internal teams to manage interfaces and deployment dependencies.
- Establish and manage readiness, commissioning, acceptance, and operational handoff requirements for complex automation deployments.
- Manage customer and stakeholder expectations through clear communication, alignment, and proactive issue resolution.

Customer and Stakeholder Expectation Management

- Establish and maintain alignment between internal program commitments and customer expectations for scope, schedule, system performance, site readiness, acceptance criteria, and operational transition.
- Translate complex technical issues into clear business impacts, options, risks, and recommendations for executive leadership and customers.
- Lead challenging cross-functional and customer discussions to resolve conflicts among technical, commercial, schedule, and operational priorities.

Project Execution

- Lead multidisciplinary teams to bring new products from concept through implementation, delivery, and support.
- Work closely with engineering managers and leaders and product managers and owners to ensure rapid execution and on time, high quality delivery of complex projects. Interact with and motivate talented engineering teams across multiple locations.
- Manage technical development, integration, and deployment for large-scale automation and robot systems from design to production deployment; manage engineering deliverables across software, mechanical, electrical, industrial, and embedded controls teams.
- Facilitate the resolution of issues, risks, and challenges that surface through the development lifecycle, including new product development, hardware engineering, production deployment, and sustainment.
- Manage cross-functional issue tracking to identify problems and track root cause and corrective action plans; provide issue status across engineering teams and leadership.
- Manage generation of critical project artifacts including Bill of Materials (BoM), Tech Data Package (TDP) releases, Functional Requirements, and Requirements Validation documentation.

Champion Process

- Foster a culture focused on transparency, speed of decision making, and synchronized partnership throughout engineering and product teams.
- Ensure Symbotic's Product Lifecycle Management process is followed, and coach teams in executing the NPD process and best practices.
- Lead lean-focused, continual improvement of standards, processes, and procedures that streamline interactions and communication across teams.

What you'll need